ITIL® Certification Training - United States

Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course in the United States is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a variety of professionals such as:

• IT Service Managers
• IT Operations Managers
• Service Desk Managers
• Technical Support Engineers
• DevOps Professionals
• IT Project Managers
• ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Training Course

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Training Overview

The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) module offers a deep dive into the core activities of the service management lifecycle. Emphasizing the importance of ITIL Certification in the current IT-driven business environment, this course in the United States highlights the critical role of creating, delivering, and supporting services that align with business goals, showcasing its relevance in enhancing operational efficiency and service quality.

Professionals in the United States aiming to excel in IT service management should consider mastering this subject to elevate their career prospects. The ITIL Certification is particularly vital for IT managers, service delivery professionals, and anyone involved in designing and delivering IT services. This knowledge ensures that professionals can implement and manage services that meet and exceed business expectations, becoming invaluable assets to their organizations.

The 2-day training in the United States offered by the Knowledge Academy is designed to equip delegates with the skills and knowledge required to pass the ITIL Certification exam for CDS. Beyond exam preparation, this intensive course provides practical insights and strategies to apply ITIL practices effectively in the workplace. By focusing on real-world applications, delegates will leave the training prepared to enhance service delivery and support within their organizations, leveraging their ITIL Certification to foster career growth and operational success.

Course Objectives

• To understand the key concepts and challenges of ITIL 4's service management framework.
• To gain insights into the effective creation, delivery, and support of IT services.
• To develop skills in applying ITIL practices to real-world IT service management scenarios.
• To prepare for the ITIL 4 Specialist: Create, Deliver, and Support certification exam.
• To enhance personal capability in service management, aiming for operational excellence and service improvement.

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support course in the United States, delegates will have a comprehensive understanding of the ITIL framework and its practical application in the IT service lifecycle. They will be equipped with the necessary skills to improve service management practices within their organizations, contributing to enhanced service delivery, customer satisfaction, and business value. This course not only prepares individuals for successful certification but also empowers them to drive significant operational improvements.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

• ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in the United States is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

• IT Service Management (ITSM) Professionals
• Senior IT Managers
• Business Relationship Managers
• IT Project Managers
• IT Programme Managers
• Quality Assurance Managers
• IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in the United States to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in the United States is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in the United States, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

Course Objectives

• To gain in-depth knowledge about policies, controls, and guidelines for providing direction
• To attain knowledge about governance structures used for decisions-making
• To get familiar with gap analysis and SWOT analysis for better assessment
• To acquire knowledge building, communicating, and advocating for portfolio management
• To know about the structures and methods used to direct behaviors
• To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in the United States, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

• ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
• Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Training Course in the United States is designed for anyone who wants to learn how to improve the way their organization delivers value to its stakeholders. This certification course is especially beneficial for these professionals:

• Customer Service Managers
• IT Service Managers
• Project Managers
• Product Managers
• Business Relationship Managers
• Marketing and Outreach Teams in IT
• Business Analysts

Prerequisites of the ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course

The most important prerequisite of this ITIL® 4 Training Course is holding an ITIL® 4 Foundation Certificate in IT Service Management.

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value Course in the United States is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organization. ITIL® (Information Technology Infrastructure Library) is a globally recognized framework for IT service management that emphasizes delivering value to stakeholders.

Understanding stakeholder value is crucial for individuals and professionals in the United States working in IT service management, project management, and business relationship management. IT service managers, business analysts, service desk managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.

This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course in the United States, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable delegates to apply ITIL® 4 principles in their professional roles effectively.

Course Objectives

• To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
• To learn how to identify, engage, and manage stakeholders effectively
• To develop skills in shaping service experiences and ensuring value co-creation
• To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
• To improve stakeholder management practices and contribute to service excellence

Upon completing the ITIL® 4 Specialist: Drive Stakeholder Value Course in the United States, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.

What’s included in this ITIL® 4 Specialist: Drive Stakeholder Value DSV Certification Course?

• ITIL® 4 Specialist: Drive Stakeholder Value Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Drive Stakeholder Value Certificate
• Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam Information

The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals working within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

• IT Project Managers
• IT Programme Managers
• Service Managers
• Quality Assurance (QA) Managers
• Business Relationship Managers
• Business Analysts
• DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

Board yourself on a transformative journey with ITIL® 4 Specialist High Velocity IT Certification and exlore,  the ever-changing domain of high-speed IT service delivery. This course, offered by The Knowledge Academy, explores the relevance of high velocity IT in the context of ITIL® 4, fostering a deep understanding of contemporary service management practices.

This ITIL® 4 Specialist High Velocity IT Certification is designed for professionals navigating the fast-paced IT landscape, this training is essential for those aspiring to secure the ITIL® 4 Specialist High Velocity IT Certification. Aimed at IT service managers, practitioners, and leaders, it equips individuals with the skills required to master the intricacies of high-speed IT service delivery.

The Knowledge Academy 2- day ITIL® 4 Specialist: High Velocity IT Certification in the United States provides comprehensive insights into High Velocity IT, ensuring delegates acquire the expertise needed for effective implementation. This concise yet intensive course enhances decision-making, organizational agility, and overall project success in the rapidly evolving IT landscape.

Course Objectives

• Understand the concepts and principles of High Velocity IT
• Explore the role of ITIL® 4 Specialist in high-speed service delivery
• Learn to create a high-velocity IT organization
• Gain insights into digital transformation and its impact on IT service management
• Prepare for completion of the ITIL® 4 Specialist High Velocity IT Certification

Upon completion, delegates emerge as proficient IT service professionals, equipped to navigate the challenges of high-speed IT service delivery. The course not only enriches their skill set but also positions them as valuable contributors to organizational success in the dynamic digital landscape.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

• ITIL® 4 Specialist: High-Velocity IT Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: High-Velocity IT Certificate
• Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Certification Course in the United States is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organizations. It is beneficial for a variety of professionals including:

• IT Service Managers
• IT Project Managers
• Enterprise Architects
• Quality Assurance Managers
• Digital Service Professionals
• Business Strategists
• Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Strategic Leader: Digital and IT Strategy Course.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework in in the United States and globally. ITIL directs an organization's and individuals' use of technology as a tool to promote business change, transformation, and development.

This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in the United States is a highly specialized course that focuses on harmonizing digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. Acquiring the skills and knowledge about handling digital business and IT strategies will lead the delegates to attain more possibilities and higher income if your expertise upgrades their company's production.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in the United States, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy. Our highly expert trainer with abundant knowledge will teach this ITIL Certification Training to delegates to know how a company leverages its digital and IT strategy to stay afloat in a world dominated by digital technologies.

Course Objectives

• To understand the impact of disruptive technologies on strategic IT planning and execution
• To learn to manage risks and enable business value in a digital environment
• To develop skills to drive successful digital transformation within an IT organization
• To gain proficiency in using ITIL frameworks for strategic decisions and operations
• To develop leadership skills for facilitating effective collaboration in strategy development
• To attain knowledge to align digital and IT strategies with business objectives

At the end of this ITIL Certification Course in the United States, delegates will be able to context strategy applied to the four dimensions of service management and pestle. They will also be able to manage innovation as a strategic capability, mind-set, and culture.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy DITS Training Course?

• ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
• Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

• Question Type: Multiple Choice 
• Total Questions: 30  
• Total Marks: 30 Marks  
• Pass Mark: 70%, or 21/30 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course?

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course in the United States is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:

• IT Service Managers
• Cloud Solution Architects
• Cloud Service Managers
• Business Analysts
• IT Security Professionals
• DevOps Engineers
• Cybersecurity Managers

Prerequisites of the ITI® 4 Specialist: Acquiring and Managing Cloud Services Training Course

There are no formal prerequisites for attending this ITIL® 4 Specialist Course.

ITIL® 4 Specialist:  Acquiring and Managing Cloud Services ITIL® AMCS Course Overview

This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in the United States delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimizing the utilization and management of cloud services.

Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management in the United States can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimization, enhanced scalability, and responsiveness to dynamic business needs.

This intensive 2-day training in the United States equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimizing service delivery, and ensuring seamless integration of cloud services within organizational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilization.

Course Objectives

• To understand the fundamentals of cloud service acquisition in alignment with organizational objectives
• To explore strategies for effectively managing diverse cloud services and their integration
• To assess risks and implement best practices for secure and compliant cloud service management
• To optimize cost, performance, and scalability of cloud services
• To enhance service delivery by leveraging cloud-based solutions efficiently
• To establish governance frameworks for sustainable and effective cloud service management
• To foster a culture of continuous improvement in cloud service acquisition and management

Delegates will receive a certificate after completing this ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in the United States. This certification validates their proficiency in optimizing cloud service acquisition, integration, and management within the ITIL® framework, bolstering their credibility and enhancing career prospects in IT service management.

What’s included in this ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® Training Course?

• ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® (AMCS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS Exam Information

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% or 26/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL®-SDIT) Training Course?

This ITIL® 4 Specialist: Sustainability in Digital and IT Course in the United States is ideal for anyone interested in learning how service organizations can address sustainability challenges related to their digital and IT strategies, tactics, and operations, with a focus on ITIL®'s Service Value Chain and ITIL® practices. This training course is beneficial for these professionals:

• IT Managers
• Business Analysts
• Service Design Managers
• Supply Chain Managers
• Sustainability Officers and Managers
• Digital Transformation Leaders
• Cloud Service Managers and Strategists

Prerequisites of the ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL®-SDIT) Course

There are no formal prerequisites for attending this ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Training Course.

ITIL® 4 Specialist: Sustainability in Digital and IT Training (ITIL® SDIT ) Course Overview

The ITIL® 4 Specialist: Sustainability in Digital and IT Training in the United States focuses on integrating sustainable practices within digital and IT services, aligning with the growing emphasis on environmental responsibility in technology. It explores strategies for minimizing the environmental impact of IT operations while optimizing efficiency. In today's tech-driven landscape, sustainability in digital and IT services is paramount for responsible and ethical business practices.

Professionals in the United States in IT management, digital services, environmental sustainability, and those involved in corporate responsibility should aim to master this subject. Understanding sustainable practices in digital and IT services is vital for organizations striving to minimize their carbon footprint, comply with environmental regulations, and enhance corporate social responsibility initiatives.

This 2-day training in the United States provided by The Knowledge Academy delves into sustainable practices, circular economy principles, and green IT strategies applicable to digital and IT services. Delegates engage in discussions and case studies, learning to implement sustainable frameworks, reduce waste, and optimize digital and IT operations resources.

Course Objectives

• To understand sustainable practices in digital and IT services
• To implement circular economy principles in IT operations
• To minimize environmental impact and reduce waste
• To optimize resource usage in IT and digital services
• To develop strategies for sustainable IT service management
• To enhance corporate social responsibility through IT sustainability

Upon  completion of this course in the United States, delegates will acquire insights and methodologies to integrate sustainability into digital and IT services, enabling them to implement environmentally responsible practices within their organizations.

What’s included in this ITIL® 4 Specialist: Sustainability in Digital and IT Training Course?

• ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® (SDIT) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® (SDIT) Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Sustainability in Digital and IT Training (ITIL® SDIT) Exam Information 

The ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to sustainability in the context of digital and IT services. 

• Question Type: Multiple Choice 
• Total Questions: 35 
• Total Marks: 35 Marks 
• Pass Mark: 65% or 23/35 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book 

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in the United States is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

• IT Support Specialists
• IT Managers
• Service Desk Managers
• Incident Managers
• Problem Managers
• Change Managers
• Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in the United States is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.

Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in the United States aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.

The Knowledge Academy's 3-day training in the United States equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.

Course Objectives

• To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
• To learn how to effectively implement service management practices to fulfill customer requirements
• To gain insights into the tools and technologies that support ITIL 4's service management processes
• To develop skills for improving service delivery and managing service performance
• To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL

Upon completion of this training course in the United States, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.

What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

• ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

• Question Type: Multiple Choice 
• Total Questions: 60 
• Total Marks: 60 Marks 
• Pass Mark: 65% or 39/60 Marks 
• Duration: 1 hour and 30 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: IT Asset Management Training Course?

This ITIL® 4 Specialist: IT Asset Management Course in the United States is suitable for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets. Professionals who will benefit the most from this ITIL® Certification Course are:

• IT Financial Managers
• IT Procurement Specialists
• IT Asset Managers
• Project Managers
• Risk Managers
• Business Continuity Managers

Prerequisites of the ITIL® 4 Specialist: IT Asset Management Training Course

Holding an ITI® 4 Foundation Certificate is a must before attending this ITIL® 4 Specialist: IT Asset Management Training Course.

ITIL® 4 Specialist: IT Asset Management Training Course Overview

In today's rapidly evolving digital landscape, understanding the principles of IT asset management is crucial. The ITIL® 4 Specialist: IT Asset Management Training Course in the United States serves as a comprehensive introduction to managing IT assets effectively, emphasizing the role of ITIL Certification in optimizing IT services. This course is essential for professionals seeking to ensure their IT operations are both cost-effective and efficient, highlighting the relevance of IT asset management in modern business environments.

The importance of mastering IT asset management cannot be overstated for IT professionals in the United States, asset managers, and business leaders aiming to reduce risks and costs while improving their service delivery. Achieving an ITIL Certification in this area equips individuals with the knowledge to implement best practices in IT asset management, making it invaluable for those looking to enhance their career prospects and organizational impact.

The Knowledge Academy's 3-day training in the United States is meticulously designed to offer delegates an in-depth understanding of IT asset management within the ITIL framework. By obtaining this ITIL Certification, delegates will learn to manage and optimize their IT assets more effectively, leading to improved IT service management, reduced operational costs, and enhanced organizational efficiency. This course is an excellent opportunity for professionals to gain a competitive edge in the field of IT asset management.

Course Objectives

• To understand the key concepts and importance of IT asset management within the ITIL framework
• To identify and apply the best practices in managing IT assets effectively
• To prepare delegates for successful ITIL Certification in IT asset management
• To enhance decision-making capabilities regarding IT asset investments and lifecycle management
• To develop strategies for optimizing IT asset utilization and reducing costs

Upon completion of this intensive 1-day course in the United States, delegates will have gained a comprehensive understanding of IT asset management aligned with the ITIL 4 framework. They will be equipped with the skills and knowledge necessary to navigate the complexities of IT assets, implement strategic management practices, and make informed decisions that contribute to the overall efficiency and cost-effectiveness of their IT operations.

What’s included in this ITIL® 4 Specialist: IT Asset Management Training Course?

• ITIL® 4 Specialist: IT Asset Management Training Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: IT Asset Management Certificate
• Digital Delegate Pack

ITIL® 4 Specialist: IT Asset Management Training Exam Information 

The ITIL® 4 Specialist: IT Asset Management Training Exam assesses participants' understanding of the ITIL® 4 concepts and practices related to IT asset management. This certification focuses on effective management and optimisation of IT assets throughout their lifecycle. 

• Question Type: Multiple-Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks  
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course in the United States is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:

• IT Service Managers
• IT Operations Managers
• IT Project Managers
• IT Consultants
• Service Desk Managers
• IT Auditors
• Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL 4 Specialist: Plan, Implement and Control.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training Course in the United States is an essential component of the ITIL Certification pathway, focusing on the practical and strategic elements of IT service management. As organizations increasingly rely on efficient IT services to meet their goals, understanding the ITIL framework's latest updates is crucial for staying competitive. This course offers an in-depth exploration of planning, implementing, and controlling phases within the ITIL service value system, highlighting their importance in aligning IT services with business needs.

Professionals aiming for ITIL Certification in the United States, particularly those in IT management, project management, and service delivery roles, will find this course invaluable. Mastery of the subject ensures that these professionals can lead and manage effective IT service transformation initiatives. It is especially beneficial for those seeking to enhance their strategic decision-making skills, streamline operations, and improve overall service management practices within their organizations.

The 3-day training in the United States provided by the Knowledge Academy is meticulously designed to equip delegates with the knowledge and skills required to excel in the ITIL 4 Specialist: Plan, Implement, and Control module. Through expert-led sessions, practical exercises, and comprehensive study materials, delegates will gain a thorough understanding of the ITIL 4 framework and its application. This training not only prepares individuals for successful ITIL Certification but also empowers them to make significant contributions to their organizations' IT service management strategies.

Course Objectives

• To understand the core concepts and practices of ITIL 4's plan, implement, and control model
• To gain insights into effective IT service management strategies and how they align with business objectives
• To develop skills in planning and managing change within IT service operations effectively
• To learn how to implement new services and control service quality and improvement processes
• To prepare delegates for the ITIL 4 Specialist: Plan, Implement, and Control examination

Upon completion of this course in the United States, delegates will have a robust understanding of the ITIL 4 framework and its practical application in planning, implementing, and controlling IT services. They will be equipped with the necessary skills to drive efficiency and effectiveness in IT service management, contributing to their organization's success and preparing for the ITIL Certification.

What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training?

• ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Plan, Implement and Control Certification
• Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

• Type of Questions: Multiple Choice
• Total Questions: 60
• Number of marks: 60 Marks
• Pass Mark: 65%, or 39/60
• Duration: 90 Minutes

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course in the United States is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organizations, and their stakeholders.  The ITIL® Certification is beneficial for these professionals:

• Business Relationship Managers
• Service Level Managers
• Business Analysts
• IT Directors
• Account Managers
• Project Managers
• Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

The ITIL® 4 Specialist: Business Relationship Management Training Course in the United States introduces a pivotal framework for enhancing and managing business relationships in the IT service management sector. As businesses increasingly rely on IT to deliver value and drive strategic outcomes, mastering this aspect of ITIL Certification becomes crucial for aligning IT services with business needs. This introductory module emphasizes the significance of robust relationship management within ITIL's comprehensive approach to service management, highlighting its relevance in today's fast-paced digital environment.

Understanding the principles of business relationship management is vital for IT professionals in the United States, project managers, and business leaders aiming to foster stronger bonds between IT services and business objectives. Professionals seeking to enhance their ITIL Certification credentials should consider this specialization to improve their strategic value within organizations. By mastering this subject, individuals can facilitate better communication, align IT services with business goals, and ensure that IT investments are closely tied to business outcomes, making it an indispensable skill set in the modern workplace.

The ITIL® 4 Specialist: Business Relationship Management Training Course in the United States offered by the Knowledge Academy is an intensive 1-day program designed to equip delegates with the knowledge and skills needed to excel in this area. Through expert instruction, practical exercises, and real-world case studies, delegates will learn how to manage business relationships effectively, align IT services with business needs, and drive value through ITIL Certification.

Course Objectives

• To understand the ITIL 4 framework and its application in business relationship management
• To develop skills for effectively managing and improving business relationships within the IT service management context
• To learn strategies for aligning IT services with business goals and objectives
• To acquire techniques for driving value through improved service delivery and customer satisfaction
• To prepare for the ITIL® 4 Specialist: Business Relationship Management certification exam

Upon completion of this course in the United States, delegates will have gained a comprehensive understanding of how to enhance and sustain business relationships through effective IT service management. They will be equipped with the necessary tools and techniques to align IT services with business needs, ensuring that IT operations contribute significantly to achieving strategic objectives and enhancing overall business value.

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

• ITIL® 4 Specialist: Business Relationship Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: Business Relationship Management Certificate
• Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks 
• Duration: 90 minutes 
• Open Book/ Closed Book: Closed book

Who should attend this Root Cause Analysis Training?

This ITIL Certification in the United States is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

• Quality Assurance Professionals
• Operations Managers
• Project Managers
• Safety and Risk Management Professionals
• Problem-Solving Teams
• Process Improvement Specialists
• Manufacturing and Production Managers

Prerequisites of this Root Cause Analysis Training Course

There are no formal prerequisites for this  ITIL Certification. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Course Overview

Root Cause Analysis (RCA) is a systematic approach employed to identify the underlying causes of problems or incidents to prevent their recurrence. In today's complex working environments, especially within IT and service management in the United States, understanding the root causes of issues is crucial for continuous improvement. This approach is not only essential for problem-solving but also aligns with methodologies promoted by ITIL Certification, highlighting its relevance across various professional fields.

Professionals in the United States aiming to excel in roles that require meticulous problem-solving and continuous process improvement should consider mastering Root Cause Analysis. Particularly, individuals holding or pursuing ITIL Certification find RCA skills invaluable. This knowledge is critical for IT service managers, quality assurance specialists, project managers, and anyone involved in the operational excellence and service improvement processes. RCA equips professionals with the analytical skills necessary to lead their organizations toward fewer failures and enhanced service quality.

The 1-day Root Cause Analysis Course in the United States offered by The Knowledge Academy is designed to empower delegates with the skills needed to conduct effective RCA within their organizations. This training delves into the methodologies and tools essential for uncovering the root causes of issues framed within the context of ITIL Certification principles. By integrating RCA skills with ITIL Certification insights, delegates will leave the course equipped to drive significant improvements in service management and operational efficiency, laying a foundation for excellence in their professional roles.

Course Objectives

• To understand the principles and methodologies of Root Cause Analysis within the framework of ITIL Certification
• To identify and apply the appropriate tools and techniques for conducting effective RCA
• To enhance problem-solving and analytical skills in service management environments
• To learn how to prevent recurrent problems and improve service quality
• To integrate RCA findings with ITIL practices to support continuous improvement initiatives

Upon completion of this course in the United States, delegates will have acquired the knowledge and skills to conduct root cause analysis effectively in their organizations. They will be able to apply these insights to prevent the recurrence of problems, leading to improved operational efficiency and service quality.

What’s included in this Root Cause Analysis Training?

• World-Class Training Sessions from Experienced Instructors
• Root Cause Analysis Certificate
• Digital Delegate Pack

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course in the United States is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organization. However, it is especially beneficial for these professionals:

• IT Service Managers
• IT Service Delivery Managers
• IT Operations Managers
• IT Project Managers
• IT Service Desk Managers
• IT Governance Professionals
• IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The realm of IT Service Management is increasingly becoming vital for organizations seeking operational excellence and enhanced service delivery. At the heart of this domain is ITIL Certification, a globally recognized credential that validates an individual's ability to manage IT services effectively. As businesses in the United States continue to rely heavily on technology, understanding the principles and frameworks within ITIL is not just beneficial; it's essential for staying competitive and meeting the evolving needs of customers.

For IT professionals in the United States aiming to excel in their careers, ITIL Certification is not just an asset; it's a necessity. This certification is particularly crucial for those involved in IT service management, project management, and service operation. By mastering the ITIL framework, professionals can ensure that they are equipped to improve service management practices within their organizations, leading to increased efficiency, reduced costs, and enhanced service quality.

The Knowledge Academy's 2-day Certified IT Service Manager (CITSM) course in the United States is meticulously designed to provide delegates with a comprehensive understanding of the ITIL framework and its application in the real world. This training empowers delegates with the knowledge and skills required to pass the ITIL Certification exam successfully. Through expert-led sessions, practical exercises, and in-depth discussions, delegates will emerge as proficient IT Service Managers, ready to implement ITIL principles to drive significant improvements in their organizations.

Course Objectives

• To understand the core principles of ITIL and its application in IT service management.
• To prepare delegates thoroughly for the ITIL Certification exam.
• To enhance the ability of professionals to manage and improve IT services within their organizations.
• To provide insights into efficient and effective IT service design and implementation.
• To equip delegates with the skills necessary to drive continuous improvement in IT service management processes.

Upon completion of this course in the United States, delegates will have gained a comprehensive understanding of ITIL frameworks and principles, preparing them for the ITIL Certification exam. They will possess the skills and knowledge required to implement effective IT service management strategies, thereby contributing to the operational excellence and competitive advantage of their organizations.

What’s included in this Certified IT Service Manager (CITSM) Training?

• Certified IT Service Manager (CITSM) Examination
• World-Class Training Sessions from Experienced Instructors
• Certified IT Service Manager (CITSM) Certificate
• Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

• Questions Type: Multiple Choice
• Total Questions: 30
• Total Marks: 30 Marks
• Pass Mark: 63%, or 19/30 marks
• Duration: 60 Minutes
• Open Book/Closed Book: Open Book

Who should attend this ITIL® 4 Practitioner: Release Management Training Course?

This ITIL® 4 Practitioner: Release Management Training Course in the United States is designed for anyone who wants to enhance their proficiency in Release Management practices. A wide range of professionals can benefit from this training:

• Release Managers
• IT Managers
• Software Developers
• DevOps Engineers
• Project Managers
• Service Delivery Managers
• Quality Assurance/Test Managers
• Systems Administrators

Prerequisites for ITIL® 4 Practitioner: Release Management Training Course

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Release Management Training Course.

ITIL® 4 Practitioner: Release Management Training Course Overview

The ITIL® 4 Practitioner: Release Management Training Course in the United States presents a focused opportunity for IT professionals to delve into the critical aspects of IT service management, specifically within release management. This course, grounded in the ITIL framework, is designed to enhance the efficiency and reliability of service deployments, making it a cornerstone for modern IT operations. Its relevance extends across industries, aiming to standardize practices and methodologies for successful service rollouts.

Understanding release management principles is pivotal for IT professionals responsible for maintaining IT services' stability while implementing new features or updates. This course in the United States particularly benefits project managers, IT service managers, and operations staff aiming to achieve ITIL Certification. It equips these professionals with the necessary skills to manage service releases effectively, ensuring minimal disruption and maximum value to the business.

The 1-day training in the United States offered by the Knowledge Academy is meticulously structured to provide delegates with a comprehensive understanding of ITIL 4's release management practices. Delegates will gain hands-on experience, learning to apply ITIL principles to real-world scenarios, thus preparing them for successful ITIL Certification. This course not only enhances their professional skill set but also significantly boosts their career prospects in the rapidly evolving IT landscape.

Course Objectives

• To understand the ITIL 4 framework and its application in release management
• To identify and implement effective release management strategies
• To enhance skills in managing risks associated with service releases
• To improve coordination among IT service management processes
• To prepare delegates for successful ITIL Certification in release management

Upon completion of the ITIL® 4 Practitioner: Release Management Training Course in the United States, delegates will have acquired a solid foundation in the principles and practices of release management within the ITIL framework. This knowledge will empower them to manage and implement efficient, effective release processes that align with organizational goals, significantly contributing to their professional growth and the success of their IT projects.

What's included in this ITIL® 4 Practitioner: Release Management Training Course?

• ITIL® 4 Practitioner: Release Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Release Management Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Release Management Training Course Exam Information

The ITIL® 4 Practitioner: Release Management Training Course Exam assesses individuals' understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide individuals with best practice guidance on how to make new and changed services and features available for use.

• Question Type: Multiple Choice
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course in the United States is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. Professionals who will benefit from this course include:

• Problem Managers and Teams
• Service Desk Agents and Managers
• IT Service Managers
• IT Operations Managers
• IT Consultants
• Incident Managers
• IT Professionals
• Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

For the ITIL® 4 Practitioner: Problem Management Training Course, delegates should possess a foundational knowledge of the ITIL® principles. Holding an ITIL® 4 Foundation Certification or its equivalent is often recommended. Also, experience in IT Service Management or Problem Management might prove to be beneficial for the delegate.

ITIL® 4 Practitioner: Problem Management Training Course Overview

In the realm of IT service management, the ITIL Certification stands as a beacon of excellence, guiding professionals in the United States through best practices in aligning IT services with business needs. The "ITIL® 4 Practitioner: Problem Management Training Course" delves into the specialized area of Problem Management, an essential component of the ITIL framework. Understanding and mastering Problem Management within the ITIL framework is crucial for IT professionals in the United States aiming to enhance service reliability and quality. This course is particularly relevant for IT managers, support staff, and service practitioners who are involved in or responsible for problem management.

This 1-day ITIL® 4 Practitioner: Problem Management Training covers a wide range of topics, including problem identification, classification, investigation, and resolution. Participants will learn how to establish effective problem management processes, analyze data to identify trends and patterns, and implement preventive measures to address underlying issues

Course Objectives

• To understand the principles and processes involved in ITIL Problem Management
• To develop skills in identifying, analyzing, and managing IT service problems
• To prepare delegates for the ITIL Certification in Problem Management
• To enhance the ability to minimize service disruptions and improve service quality
• To learn best practices in implementing effective problem management strategies within an organization

Upon completing the ITIL® 4 Practitioner: Problem Management Training Course in the United States, delegates will have a comprehensive understanding of how to manage and resolve service-related problems effectively. They will be equipped with the skills and knowledge necessary to implement ITIL Problem Management practices, aiming to improve IT service reliability and performance, ultimately contributing to enhanced business outcomes.

What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

• ITIL® 4 Practitioner: Problem Management Training Examination     
• World-class training sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Problem Management Training Certificate      
• Digital Delegate Pack

ITIL® 4 Practitioner: Problem Management Exam Information 

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality. 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes

Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL® 4 Practitioner: Change Enablement Training Course in the United States is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this course. However, this training will be more beneficial for:

• Change Managers.
• Change Coordinators.
• Project Managers.
• IT Managers.
• Business Analysts.
• Organizational Development Professionals.
• Service Delivery Managers.

Prerequisites for ITIL® 4 Practitioner: Change Enablement Training Course

Before attending this ITIL® 4 Practitioner: Change Enablement Training Course, learners must have completed ITIL® 4 Foundation Certification Training Course.

ITIL® 4 Practitioner: Change Enablement Training Course Overview

In the fast-paced world of Information Technology, efficiently managing and implementing change is crucial for organizations in the United States aiming to maintain competitiveness and adaptability. The ITIL® 4 Practitioner: Change Enablement Training Course focuses on equipping professionals with the knowledge and skills necessary to drive effective change within IT service management frameworks. This course, rooted in the principles of ITIL Certification, addresses the dynamics of change within IT environments, emphasizing the significance of structured change enablement processes.

Understanding the intricacies of change management is essential for IT professionals in the United States, project managers, and leaders who seek to minimize disruptions and enhance service delivery. Mastery in this subject, underpinned by an ITIL Certification, enables professionals to ensure that change initiatives align with strategic business goals, improving service outcomes and customer satisfaction. It is particularly vital for those responsible for managing transitions, deploying new services, or undergoing digital transformation efforts to pursue this knowledge actively.

The 1-day ITIL® 4 Practitioner: Change Enablement Training Course in the United States by The Knowledge Academy is designed to provide delegates with a comprehensive understanding of change management principles within the ITIL framework. Delegates will learn to apply practical skills to manage change effectively, ensuring that IT services remain resilient and responsive to business needs.

Course Objectives

• To understand the ITIL® 4 framework and its application to change enablement.
• To learn how to manage risks and foster an effective change-driven culture within an IT environment.
• To develop skills in planning, implementing, and monitoring change to ensure it aligns with strategic objectives.
• To gain insights into the tools and techniques for effective stakeholder communication and engagement during change.
• To prepare for the ITIL Certification exam focusing on change enablement within IT service management.

Upon completion of this course in the United States, delegates will have a solid understanding of the change enablement process within the ITIL® 4 framework. They will be equipped with the necessary tools and techniques to drive successful change initiatives, mitigate risks, and enhance the overall service management practices of their organization.

What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

• ITIL® 4 Practitioner: Change Enablement Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Change Enablement Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

• Question Type: Multiple Choice
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Service Request Management Training Course?

This ITIL® 4 Practitioner: Service Request Management Course in the United States is suitable for a variety of IT professionals who are involved in managing, coordinating, and implementing service requests within an organization. A few of the professions who will benefit the most with this course are:

• IT Service Management Professionals
• IT Support Staff
• IT Professionals
• IT Project Managers
• Service Desk Analysts and Technicians
• Service Managers and Team Leaders

Prerequisites of the ITIL® 4 Practitioner: Service Request Management Course

To attend the ITIL® 4 Practitioner: Service Request Management Course, delegates must have the ITI® 4 Foundation Certification. Prior experience in IT Service Management or a related field is also beneficial.

ITIL® 4 Practitioner: Service Request Management Training Course Overview

The ITIL® 4 Practitioner: Service Request Management Training Course in the United States offers a comprehensive dive into the intricacies of managing service requests, a cornerstone in the ITIL (Information Technology Infrastructure Library) framework. This course is pivotal for IT professionals aiming to enhance their service management skills, ensuring they can efficiently handle requests that contribute to improved business operations and customer satisfaction.

Understanding and efficiently managing service requests is crucial for IT professionals in the United States who strive to ensure seamless business operations. The course is particularly beneficial for IT service managers, support staff, and ITIL Certification aspirants. These professionals are tasked with the critical role of aligning IT services with business needs, making the mastery of service request management an indispensable skill. By attaining ITIL Certification, individuals can demonstrate their expertise in adopting and adapting ITIL practices for service improvement.

The Knowledge Academy's 1-day ITIL® 4 Practitioner: Service Request Management Training Course in the United States is designed to equip delegates with the necessary tools and knowledge to excel in service request management. Through practical exercises and expert-led sessions, delegates will gain a deep understanding of ITIL principles, focusing on how to efficiently manage and fulfill service requests.

Course Objectives

• To understand the key concepts and importance of service request management in the ITIL framework.
• To learn the processes and best practices for efficiently managing service requests.
• To enhance skills in aligning IT services with business needs through effective service request handling.
• To prepare for ITIL Certification with a focus on service request management.
• To apply the principles learned in real-world scenarios to improve service delivery and customer satisfaction.

Upon completion of the ITIL® 4 Practitioner: Service Request Management Training Course in the United States,delegates will possess a robust understanding of service request management within the ITIL framework. They will be equipped with the skills necessary to implement best practices, improve service delivery, and achieve higher customer satisfaction.

What’s included in this ITIL® 4 Practitioner: Service Request Management Training Course?

• ITIL® 4 Practitioner: Service Request Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Service Request Management Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Service Request Management Exam Information 

The ITIL® 4 Practitioner: Service Request Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service request management. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Deployment Management Training Course?

This ITIL Certification Training in the United States is designed for IT professionals to equip them with the skills and knowledge necessary for effective deployment management in the context of IT service management. However, the training course will be more beneficial for:

• Deployment Managers
• Release Managers
• Change Managers
• IT Service Transition Managers
• Service Delivery Managers
• IT Operations Managers
• Quality Assurance Managers

Prerequisites of the ITIL® 4 Practitioner: Deployment Management Training Course

Before attending this ITIL® 4 Practitioner: Deployment Management Training Course, delegates must have completed the ITIL® 4 Foundation Certification Training Course.

ITIL® 4 Practitioner: Deployment Management Training Course Overview

Deployment management is a critical aspect of the ITIL® framework, focusing on the planning, coordination, and implementation of new or changed services and features. It plays a vital role in aligning IT services in the United States with organizational goals and objectives, ensuring that the implemented changes meet all the technical requirements.

Learners in this ITIL Certification Training  in the United States will gain a deep understanding of deployment processes, risk management, and communication strategies essential for successful service transitions. Holding valuable insights and skills for effective and efficient deployment practices enables individuals to advance their careers in IT service management or organizations.

This 1-day ITIL® 4 Practitioner: Deployment Management Training Course in the United States provides delegates with the key concepts of deployment management practices. Delegates will learn how to integrate the practice into the organization's value streams. They will also learn how to position the practice in the organizational structure and how capability criteria support practice capability development. Our highly skilled and professional instructor, who has years of experience in teaching ITIL® courses, will conduct this training course effectively.

Course Objectives

• To acquire proficiency in coordinating service transitions effectively
• To apply ITIL® 4 framework principles to optimize service deployment
• To enhance problem-solving abilities in real-world deployment scenarios
• To master risk management strategies for seamless deployment processes
• To develop communication skills crucial for successful service implementation
• To cultivate a strategic mindset for continuous service improvement initiatives

At the end of this training course in the United States, delegates will be able to plan and implement new or modified services and communication strategies vital for successful service transitions. They will also be able to develop strong problem-solving capabilities, ensuring effective resolution of challenges that may arise during service deployment.

What’s included in this ITIL® 4 Practitioner: Deployment Management Training Course?

• ITIL® 4 Practitioner: Deployment Management Training Examination    
• World-class Training Sessions from Experienced Instructors    
• ITIL® 4 Practitioner: Deployment Management Certificate      
• Digital Delegate Pack

ITIL® 4 Practitioner: Deployment Management Exam Information

ITIL® 4 Practitioner: Deployment Management Exam is intended to determine whether the individuals can apply and comprehend the concepts covered in the ITIL® 4 Deployment Management Practice publication to a satisfactory level.

• Type of Questions: Multiple Choice
• Total Questions: 20
• Number of Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

This ITIL® 4 Practitioner: Monitoring and Event Management Training Course in the United States is for anyone involved in ensuring that IT services are delivered efficiently and effectively. Whether you're new to ITIL® or looking to deepen your understanding of this practice, this course will provide a comprehensive perspective on monitoring and event management within the service management lifecycle. Professionals who will benefit from the course are:

• IT Professionals
• Service Management Teams
• ITIL® Foundation Certificate Holders
• Service Desk and Support Teams
• IT Infrastructure Teams
• IT Managers and Executives
• Project and Change Managers

Prerequisites of the ITIL® 4 Practitioner: Monitoring and Event Management Training Course

To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.

ITIL® 4 Practitioner: Monitoring and Event Management Training Course Overview

The ITIL® 4 Practitioner: Monitoring and Event Management Course in the United States provides a comprehensive introduction to monitoring and event management within the ITIL framework. This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency.

Understanding monitoring and event management is crucial for IT professionals in the United States as it enables them to enhance service quality, minimize downtime, and meet customer expectations. This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimize IT service delivery.

In this intensive 1-day ITIL® 4 Practitioner Monitoring and Event Management Course in the United States by the Knowledge Academy, delegates will gain practical insights into monitoring tools, event correlation, and response strategies. The course equips delegates with the knowledge and techniques needed to identify, analyze, and respond to events in a proactive manner, fostering a resilient IT service environment.

Course Objectives

• To develop skills for proactive event detection and incident response
• To master the use of monitoring tools and automation recommendations
• To learn key metrics and thresholds for effective event management
• To identify and assign responsibilities for key roles within the practice
• To enhance information and technology support for monitoring events
• To foster effective collaboration with partners and suppliers for practice success

Upon completion of this ITIL® 4 Practitioner Monitoring and Event Management Course in the United States, delegates will emerge with a deep understanding of ITIL 4 monitoring and event management principles. They will be equipped with practical skills to implement proactive strategies, ensuring enhanced service reliability and customer satisfaction in their IT service delivery.

What’s included in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

• ITIL® 4 Practitioner: Monitoring and Event Management Training Examination      
• World-Class Training Sessions from Experienced Instructors     
• ITIL® 4 Practitioner: Monitoring and Event Management Certificate       
• Digital Delegate Pack

ITIL® 4 Practitioner: Monitoring and Event Management Exam Information 

The ITIL® 4 Practitioner: Monitoring and Event Management Exam evaluates participants' understanding of the ITIL® 4 principles and practices pertaining to monitoring and event management. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this ITIL® 4 Practitioner: Service Configuration Management Certification Course?

This ITIL Certification Course in the United States is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This Course is more beneficial for:

• Configuration Managers
• Configuration Analysts
• Change Managers
• Release Managers
• Service Desk Analysts
• IT Asset Managers
• Security Analysts

Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Training Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.

ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview

The ITIL® 4 Practitioner: Service Configuration Management Certification Course in the United States is an essential step for IT professionals aiming to excel in the ever-evolving field of IT service management. This course, grounded in the globally recognized ITIL framework, equips delegates with the knowledge and skills necessary to manage service configuration effectively, a critical component for ensuring the reliability and efficiency of IT services.

Understanding the principles of service configuration management is crucial for IT managers, systems administrators, and IT professionals in the United States responsible for maintaining service integrity and continuity. Mastering this subject through the "ITIL Certification" ensures that professionals can implement and manage service configurations that support business objectives and operational requirements.

The ITIL® 4 Practitioner: Service Configuration Management Certification Course in the United States offered by The Knowledge Academy is designed as a comprehensive 1-day training session that provides delegates with a deep dive into the best practices of service configuration management. This course not only prepares individuals for the ITIL Certification but also empowers them with practical skills to apply ITIL frameworks effectively within their organizations.

Course Objectives

• To understand the key concepts and importance of service configuration management in the ITIL framework.
• To learn how to implement and manage effective service configuration processes.
• To prepare delegates for the ITIL Certification in Service Configuration Management.
• To enhance skills in analyzing and improving service configuration to support business outcomes.
• To apply practical examples and case studies to real-world scenarios for better comprehension.

Upon completion of this course in the United States, delegates will possess a thorough understanding of service configuration management principles as per the ITIL framework. They will be equipped with the skills necessary to implement these practices effectively within their organizations, ensuring IT services are managed with precision and efficiency.

What’s included in this ITIL® 4 Practitioner: Service Configuration Management Training Course?

• ITIL® 4 Practitioner: Service Configuration Management Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: Service Configuration Management Certificate
• Digital Delegate Pack

ITIL® 4 Practitioner: Service Configuration Management Exam Information 

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam. 

• Type of Questions: Multiple Choice
• Total Questions: 20
• Total Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: IT Asset Management Training Course?

The ITIL® 4 Practitioner: IT Asset Management Training Course in the United States is tailored for anyone seeking ITIL 4 Practitioner certification. This certification is especially advantageous for the following professionals:

• IT Asset Managers
• IT Service Managers
• IT Operations Managers
• ITIL Practitioners
• Service Delivery Managers
• IT Governance Professionals
• IT Asset Analysts

Prerequisites of the ITIL® 4 Practitioner: IT Asset Management Training Course

There are no formal prerequisites for attending this ITIL® 4 Practitioner: IT Asset Management Training Course, but having a basic knowledge of ITIL concepts is beneficial.

ITIL® 4 Practitioner: IT Asset Management Training Course Overview

In today's digital landscape, the importance of robust IT Asset Management (ITAM) practices cannot be overstated. With IT environments in the United States becoming increasingly complex and dynamic, the ability to effectively manage IT assets is crucial for organizations aiming to optimize costs, mitigate risks, and support strategic decision-making.

Understanding IT Asset Management is essential for IT professionals in the United States who are involved in the planning, deployment, management, and optimization of IT assets. This includes IT managers, system administrators, and IT operations professionals. Mastering ITAM is crucial for ensuring that IT assets contribute effectively to business value.

The ITIL® 4 Practitioner: IT Asset Management Training Course in the United States provided by The Knowledge Academy is a 1-day comprehensive training designed to equip delegates with the necessary knowledge and skills to implement ITAM practices effectively within their organizations. This course delves into key aspects of IT asset management aligned with the ITIL® 4 framework, preparing delegates for successful ITIL Certification.

Course Objectives

• To understand the key principles and terminology of IT Asset Management within the ITIL® framework.
• To identify the lifecycle of IT assets and the role of ITAM in enhancing organizational value.
• To learn the best practices for implementing ITAM processes and policies effectively.
• To prepare for the ITIL Certification exam with focused, actionable insights.
• To apply ITAM strategies to real-world scenarios, optimizing asset utilization and cost-efficiency.

Upon completion of the ITIL® 4 Practitioner: IT Asset Management Training Course in the United States, delegates will have gained a thorough understanding of how to manage and optimize IT assets effectively. They will be equipped with the knowledge and skills necessary to implement ITAM best practices within their organizations, contributing to improved IT service management, reduced costs, and enhanced operational efficiency.

What’s included in this ITIL® 4 Practitioner: IT Asset Management Training Course?

• ITIL® 4 Practitioner: IT Asset Management Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Practitioner: IT Asset Management Certification
• Digital Delegate Pack

ITIL® 4 Practitioner: IT Asset Management Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam.

• Type of Questions: Multiple Choice
• Total Questions: 20
• Number of Marks: 20 Marks
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open/Closed Book: Closed Book